Client Relationship Consultant 2 (Banker) - Union City, CA

U.S. Bank National Association•Fremont, CA

1d•$25 - $30•Onsite

About The Position

Client Relationship Consultants at U.S. Bank are responsible for building and fostering relationships with customers through various channels, including in-person, by appointment, and virtually. The role emphasizes a digital-first mindset, providing counsel, assessing banking needs, and processing customer and account information. Consultants demonstrate and educate clients on available deposit and loan products and services, recommending solutions tailored to each customer's unique goals. This position involves proactive outreach, maintaining knowledge of consumer and business banking products (including digital services), ensuring an optimal client experience, collaborating with branch team members, opening new accounts, completing service requests, submitting credit applications, and educating clients on self-service digital tools. NMLS registration is a mandatory requirement, involving criminal background and credit checks.

Requirements

High school diploma or equivalent
Minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Ability to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record

Nice To Haves

Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Experience in the financial services industry

Responsibilities

Build and foster relationships with clients through proactive outreach and follow up.
Ask questions and learn about clients' financial needs and banking channel preferences.
Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
Maintain a working knowledge of consumer and business banking products and services including digital products and services.
Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to best serve clients.
Open new consumer and business accounts, complete service requests and submit credit applications.
Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
Comply with National Mortgage Licensing System (NMLS) registration requirements, including maintaining a satisfactory criminal and credit record.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension