Client Relationship Consultant 2 (Banker) - Cedar Rapids, IA - Council St. (32 hrs)

US Bank • Cedar Rapids, IA

402d • $41,600 - $78,000

About The Position

The Client Relationship Consultant at U.S. Bank is responsible for building and maintaining strong relationships with customers through various channels, including in-person and virtual interactions. This role focuses on understanding and addressing customers' banking needs, providing tailored financial advice, and promoting digital banking solutions. The consultant will engage in proactive outreach, process transactions, and collaborate with branch team members to enhance the overall client experience.

Requirements

• High school diploma or equivalent.
• Minimum three to four years of job-related retail banking experience or a combination of experience and training.

Nice To Haves

• Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow-up.
• Engage with customers via multiple channels to assess their banking needs.
• Process customer and account information accurately.
• Educate clients on available deposit and loan products and services.
• Open new consumer and business accounts and complete service requests.
• Proactively educate clients on emerging digital products and services.
• Leverage resources and technologies to optimize the client experience.
• Provide a consistent and optimal client experience, including greeting clients and processing transactions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED