Client Relationship Associate - Wealth Management

Voya Financial • Boston, MA

8d • $70,000 - $80,000 • Onsite

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Profile Summary: As an entry-level Customer Relationship Associate, you serve as the initial point of contact for retail customers, managing inbound call volume and providing outstanding customer service. This role is the foundation for your career in wealth management, offering hands-on experience with brokerage account trading and servicing. Start date is as early as January 2026 with additional opportunities after May 2026. This is a five-day per week in-office position in our Boston, MA office located on the Seaport. You will be required to obtain FINRA licenses: You will spend the first month(s) preparing to become a FINRA Registered Representative by studying for and obtaining your SIE®, Series 7, 63 and 65/66 licenses. If candidate does not have Series 63 or 7, they will have 90 days to obtain the licenses. If the candidate further does not have Series 65/66, they will have an additional 9 months to gain that license. Profile Description: Handle retail client inbound call volumes and all associated client service requests (30+ inbound calls/day and support for all client service execution for the Investor Channel team) Assist with account set-up, documentation and basic transactions Support advisors with scheduling and follow-ups Learn financial services basics and begin licensing preparation Other duties as assigned

Requirements

• Bachelor’s degree in finance or related business field is preferred and considered in lieu of experience.
• 1-3 years of Financial services or related experience in lieu of Bachelor's degree.
• CRPC designation will be expected to be garnered within 12 – 24 months from start date.
• Identified representative will show strong commitment to the client relationship experience, a working knowledge of retirement and retirement income planning, full adherence to FINRA/DOL fiduciary standards (including delivery of service against those standards) and will be dedicated to delivering an outstanding client experience with every client interaction.
• Willingness to share their best practices, strong work ethic, combination of inbound and outbound calling experience and leadership traits are expected
• Excellent communication skills.

Responsibilities

• Handle retail client inbound call volumes and all associated client service requests (30+ inbound calls/day and support for all client service execution for the Investor Channel team)
• Assist with account set-up, documentation and basic transactions
• Support advisors with scheduling and follow-ups
• Learn financial services basics and begin licensing preparation
• Other duties as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees