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Client Relations Specialist

$30,000 - $40,000/Yr

Green Paws Chicago - Chicago, IL

posted about 1 month ago

Full-time - Entry Level
Chicago, IL
Personal and Laundry Services

About the position

The Client Relations Specialist plays a crucial role in ensuring smooth operations within a fast-paced pet care business. This position involves managing day-to-day logistics, responding to client inquiries, and coordinating appointments while maintaining high levels of customer satisfaction. The ideal candidate will be detail-oriented, able to multitask effectively, and possess excellent communication skills to handle various client and staff interactions.

Responsibilities

  • Respond to scheduling requests via email and telephone as well as through the scheduling software (Time To Pet).
  • Set appointments in scheduling software.
  • Review and address client billing inquiries.
  • Consult with prospective clients and attend in-home Meet & Greets.
  • Collaborate with the office team on strategies to deliver organic growth.
  • Take ownership of the client satisfaction experience.
  • Participate in marketing activities.
  • Perform miscellaneous office duties.

Requirements

  • Prior experience in a similar role at a small business with excellent references.
  • Excellent telephone and email customer service and communication skills.
  • Strong business writing skills and ability to demonstrate typing proficiency (30 wpm or above).
  • Precise data entry skills with zero mistakes.
  • Ability to handle multi-tasking without dropping tasks.
  • Appropriate sense of urgency and prioritization skills.
  • Great PC and technology user skills, including proficiency in Google Docs and Google Sheets.
  • Strong work ethic and dedication to customer satisfaction.

Nice-to-haves

  • Experience in marketing activities.
  • Familiarity with pet care services.

Benefits

  • Full-time position with a competitive salary based on experience.
  • Opportunity to work in a dynamic and fast-paced environment.
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