Client Relations Specialist

Deluxe • Calabasas, CA

106d • $20 - $21

About The Position

We're looking for a detail-oriented and customer-focused Client Relations Specialist to join our team. In this role, you'll support business filing operations, assist customers with inquiries, and ensure accurate communication with state and federal agencies. MyCorporation® by Deluxe helps entrepreneurs start, manage, and grow their businesses by offering services like LLC formation, incorporation, and compliance support. With over 25 years of experience and more than 1 million businesses served, they simplify the process of launching and maintaining a business across all 50 states.

Requirements

• High School Diploma or GED.
• Minimum of 3 years of customer service or administrative support experience.
• Basic computer proficiency.

Nice To Haves

• Associate's or Bachelor's degree in Business, Communications, or a related field.
• At least 1 year of experience in sales, customer service, or working within cross-functional teams.
• Strong verbal communication and problem-solving skills.
• Bilingual in Spanish and English (read and write fluently).

Responsibilities

• Respond to customer inquiries via phone, identifying needs and providing timely, accurate resolutions.
• Research and report filing statuses using state agency portals and IRS resources.
• Conduct outreach to state Secretary of State offices and the IRS to verify and resolve filing issues.
• Perform data entry tasks to maintain accurate records of business filings and customer interactions.
• Provide administrative backup support to internal teams, ensuring continuity of operations.
• Collaborate with cross-functional teams to streamline filing workflows and improve customer experience.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED