Client Relations Specialist - N. Buckeye
About The Position
This Client Relations Specialist (Front Desk Receptionist) position is for a growing animal hospital within Lovet Pet Health Care. Lovet Pet Health Care, established in 1984, has expanded to over 20 locations across Arizona, Chicago, and Michigan, employing more than 500 veterinary care professionals. It is part of TAG - The Aspen Group, which supports over 1,300 healthcare locations in 45 states. The role involves being the first and last point of contact for clients, aiming to create positive impressions, build trust, and foster loyalty with patients and their owners. The AZPetVet family, comprising 22 small animal hospitals in the Greater Phoenix Metro area, is committed to providing exceptional service, building lasting community relationships, and nurturing the human-animal bond, guided by values of collaboration, courage, compassion, and creativity.
Requirements
- Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
- Strong interpersonal and oral communication skills
- Basic office skills such as typing, filing, and professional phone etiquette
Nice To Haves
- High school diploma or equivalent
Responsibilities
- Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
- Help answer any questions a client may have, including referring them to another team member if needed
- Update patient records
- Collect and process payments
- Retrieve prescriptions
- Assist clients with pet supply and grooming purchases
- Maintain the front lobby area in a clean, neat, and orderly manner
Benefits
- 3 weeks of Paid Time Off in your first year
- 7 paid holidays
- Scrub/uniform allowance
- Health, Dental, Vision, and HSA
- Paid parental leave
- Hands on training and mentorship
- Personal and professional development and opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
