Client Relations Specialist - Commercial Loan Servicing

Berkadia•Midvale, UT

2d•Hybrid

About The Position

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer? Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia. We are committed to growing your career, so in this role you will: The Client Relations Manager acts as liaison between borrower, Servicing functional business units, Mortgage Banking personnel, trustees, investors, government agencies and rating agencies, if applicable. Monitors, administers or refers borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements. Provides detailed referral requests, including applicable loan document and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations. Monitors and reviews loan specific trigger events to ensure appropriate action is taken to meet required deadlines. Works with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests, potential loan servicing transfers, including loan document and servicing agreement requirements. Consults with direct report, manager and personnel within Berkadia, as necessary, and follow-up with borrower to ensure completion of requests and inquiries. Manages and/or escalates complex issues that will include some decision making on the Client Relation Managers part. Monitors portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues. Confronts problem situations in conjunction with assessment of loan documents and investor guidelines. Reviews written analysis of lease documents and enforce approval conditions. Develops personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum. Responds to all phone calls and emails within 24 hours of receipt. Works with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems. Other duties as assigned. (This job has no supervisory responsibilities)

Requirements

Strong communication skills, both written and verbal
Ability to work in a team environment and adapt to a rapidly changing environment
Ability to maintain confidentiality and adhere to organization policies and procedures
Strong attention to detail, accuracy, and consistency
Bachelor’s degree or equivalent
Three to five years prior experience in a similar position or professional work experience

Responsibilities

The Client Relations Manager acts as liaison between borrower, Servicing functional business units, Mortgage Banking personnel, trustees, investors, government agencies and rating agencies, if applicable.
Monitors, administers or refers borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements.
Provides detailed referral requests, including applicable loan document and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations.
Monitors and reviews loan specific trigger events to ensure appropriate action is taken to meet required deadlines.
Works with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests, potential loan servicing transfers, including loan document and servicing agreement requirements.
Consults with direct report, manager and personnel within Berkadia, as necessary, and follow-up with borrower to ensure completion of requests and inquiries.
Manages and/or escalates complex issues that will include some decision making on the Client Relation Managers part.
Monitors portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues.
Confronts problem situations in conjunction with assessment of loan documents and investor guidelines.
Reviews written analysis of lease documents and enforce approval conditions.
Develops personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum.
Responds to all phone calls and emails within 24 hours of receipt.
Works with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems.
Other duties as assigned.