Client Relations Specialist, Vylla

Carrington Mortgage

1d • $22 - $26 • Remote

About The Position

The Client Relations Specialist will be responsible for answering calls and
emails from clients and notaries and resolving issues with orders from title
clearance, closing, disbursements and policies and procedures. High level of
client contact, sensitivity and resolution with a positive attitude. Perform all
duties in accordance with the company’s policies and procedures, all US state
and federal laws and regulations, wherein the company operates. The target pay
range for this position is $22.00 - $26.00 an hour.

Requirements

• High school diploma or equivalent work experience.
• A minimum of five (5) years of national title/settlement experience.
• Exposure to multiple Title/Closing technology platforms.

Nice To Haves

• Real Estate contract experience preferred

Responsibilities

• Answer and provide a resolution to a high volume of emails and phone calls.
• Work with available resources to resolve any title and closing related issues.
• Communicate issues to different internal departments to resolve customer issues.
• Provide accurate and timely communication of all updates, details, etc. to all parties involved in a transaction.
• Resolve problems regarding title delays, closing delays, disbursement delays.
• Perform data entry into multiple technology platforms.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees