Client Relations Specialist

General Financial Supply - Nevada, IA

Full-time

Nevada, IA

Printing and Related Support Activities

About the position

The Client Relations Specialist at General Financial Supply is responsible for delivering exceptional customer service and building strong relationships with clients. This full-time position requires effective communication and problem-solving skills to address customer needs and ensure satisfaction. The role involves managing various tasks related to customer inquiries, order processing, and complaint resolution, all while maintaining a professional demeanor in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service that results in positive outcomes.
• Identify forward-thinking solutions that resolve customer needs.
• Build and maintain effective relationships with customers and co-workers.
• Prioritize and manage diverse efforts in the department such as estimating, order processing, status inquiries, and production questions.
• Handle customer complaints, provide appropriate solutions and/or alternatives, and follow up to ensure resolution.

Requirements

• Proficient with Microsoft Office products and able to learn customized computer programs.
• Ability to multi-task and manage multiple priorities to use time effectively.
• Ability to work in a fast-paced environment.
• Highly skilled verbal, written and interpersonal communication.
• Demonstrate agility, flexibility and adaptability to change.
• Ability to maintain a professional attitude demeanor under stress to deliver exceptional customer service.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance