Client Relations Partner - Digital Markets

Gartner•Fort Myers, FL

33d•$62,000 - $87,000•Hybrid

About The Position

The Client Relations Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from our intent data product, Buyer Discovery. The role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organizations while developing your career in a fast-growing department. The Client Relations Partner supports our largest and most strategic enterprises across Gartner Digital Markets.

Requirements

Bachelor's degree preferred but not required.
2-3 years of relevant sales or customer support experience.
Proficient computer skills required.
Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.
Exceptional communication skills, verbal and written.
Excellent interpersonal skills, with the ability to persuade and influence others.
Strong collaboration skills to partner with sales to understand the client's goals and tailor service accordingly.
Strong organizational and time management skills, with the ability to multitask.
Comfortable speaking the language of sales and marketing executives.
Interest in marketing, business and technology.
Enthusiasm for helping and educating others.

Nice To Haves

Experience with an array of marketing technologies and CRM software systems (Salesforce, Hubspot, Marketo, ABM/Ad platforms, etc.) preferred.

Responsibilities

Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.
Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.
Support our largest and most strategic enterprises across Gartner Digital Markets.
Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.
Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.
Be the main point of contact for any support that clients require with their Buyer Discovery subscription.
Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.
Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

Benefits

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

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