Area Manager - HOA Management

SpectrumAM • San Antonio, TX

1d • Hybrid

About The Position

The Client Relations Manager is an operational team leader overseeing a staff of HOA Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. This role requires a talent for team development and motivation, a competitive and quality-oriented approach, and a strong focus on deadlines and accuracy. The Client Relations Manager is responsible for guiding and leading the department to deliver service that meets or exceeds client expectations, providing superior front-line customer service, and fostering a supportive department culture that prioritizes expertise, diligent problem-solving, and same-day response to customer inquiries. Experience in the HOA industry is not required, as the company offers a comprehensive training program. The ideal candidate is a leader with a servant attitude who enjoys developing and supporting others. This position offers professional growth in areas such as team leadership, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements, with a career track leading to director and senior leadership roles. The company emphasizes a vibrant work culture where employees support each other and are proud of their workplace.

Requirements

• Experienced team leader with a proven record of accomplishment in a customer service environment
• Led a team with ten employees or more, for at least 6 years
• Managed a demanding service product with deadlines and legal requirements
• Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• At least 6 years of solid leadership and management experience
• Bachelor's degree

Responsibilities

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery
• Provides staff with ongoing development, training, and coaching
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
• Frequent customer evening board meetings and site drives to learn the properties we serve
• Be an always-positive opinion-maker in the leadership team and believe in the good in people

Benefits

• Work / Life balance
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies
• Forty paid hours per year for community service activities
• 11 annual paid holidays
• Paid Training - Internal Learning and Development Management System
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees