Private Bank, Client Relations Manager (West Palm Beach, FL)

Citizens Bank

4h•Hybrid

About The Position

Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets, such as West Palm Beach, FL. We’re looking for talented individuals to join our team who demonstrate a track record of delivering a white glove experience to clients that results in long-term client loyalty. The Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Client Relations Manager has a thorough understanding of the residential mortgage and HELOC loan origination process as well as servicing channels for mortgage and deposit requests. The Client Relations Manager also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Client Relations Manager is able to stand in for their Relationship Manager in their absence. The Private Bank, Client Relations Manager (CRM) assists clients with the loan application process and services their needs post-loan close. The CRM has a thorough understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The CRM also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Client Relations Manager is able to stand in for their Relationship Manager in their absence.

Requirements

5+years of experience working with private bank/UHNW clients in supporting relationship manager activities, preferred.
Demonstrated track record of technical experience managing the lending process from open to close.
Highly organized with strong attention to detail and the ability to anticipate clients needs
Strong professional communication skills - both verbal and written
Bachelors degree preferred.

Responsibilities

Assist with fielding prospects, including taking introductory meetings and providing rates when the Relationship Manager is not available.
Firm understanding of Relationship Manager's clientele and product specialty.
Routinely reviews existing client base for deposit opportunities and prospects.
Respond to client inquiries and servicing requests in a timely manner
Assists their respective relationship manager with coordinating client meetings, events, and gifts.
Manages the active loan pipeline, assisting the client from the preapproval stage, through underwriting, closing, and post close:
Pre-qualifications and documentation analysis for prospective clients.
Answering questions about Initial Loan Estimate.
Takes initial client calls from new clients, when needed, and takes most initial deal screening calls from returning clients.
Is knowledgeable in pricing, deal structuring, analysis, underwriting, and credit policy for more than one loan product (ex. Residential + CRE/MF).
Plays a supportive role in credit pre-screening work and conversations with Private Bank Credit Officers.
Internal RM's who intend to become independent RM's partner with RMD's to create a plan on familiarizing themselves with Citizens Private Bank products and services beyond loan products.