Client Relations Manager

Internet Brands • Pleasanton, CA

74d • $70,000 - $110,000

About The Position

Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape. Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We're rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.

Requirements

• 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.
• Proven success driving growth and retention in SMB-focused digital marketing, and or SaaS.
• Strong leadership track record of energizing teams, improving morale, and delivering results through change.
• Consultative, strategic approach to client engagement - able to turn retention into expansion.
• Analytical rigor and comfort with data-driven decision-making.
• Excellent communication and executive presence, able to influence clients, reps, and senior leaders.

Responsibilities

• Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
• Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
• Champion our value proposition in an AI-driven market, equipping reps with compelling positioning that resonates with law firms.
• Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.
• Lead through change-navigating sales toolchain transformation, evolving product portfolios, and shifting market dynamics with clarity and confidence.
• Build culture: energize and support a team navigating ongoing change, celebrating wins, and sustaining a collaborative, client-focused culture.

Benefits

• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO).
• Paid holidays.
• Commuter benefits.
• Access to Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Number of Employees: 1,001-5,000 employees