Client Relations Executive - Eurofins Built Environment Testing - Burlingame, CA

Eurofins • Burlingame, CA

109d • $68,640 - $75,000

About The Position

Client Relations Executives are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction.

Requirements

• BS degree in Biology or related science REQUIRED.
• 2-5 years minimum Customer Service preferred.
• Experience working in the Indoor Air Quality field is preferred.
• Familiarity with a laboratory setting is preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Nice To Haves

• Excellent written and verbal communication skills.
• Computer literate (Office suite, Adobe PDF).
• Prioritization and on-time execution of tasks.
• Problem-solving and solution orientation.
• Demonstrated ability to sell solutions as a result of active listening.
• Strong interpersonal skills (people, social, emotional intelligence).
• Team player who can self-motivate.
• Performs well under pressure; thrives in fast-paced environment.

Responsibilities

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team.
• Manage and provide timely responses to client inquiries and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients’ accounts with up-to-date account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention.

Benefits

• Comprehensive medical coverage.
• Life and disability insurance.
• 401(k) with company match.
• Paid holidays and vacation.
• Personal days.
• Dental and vision options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree