Client Relations Coordinator

Alera Group • Downers Grove, IL

1d • $24 - $28 • Hybrid

About The Position

Alera Group is looking for a Client Relations Coordinator. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Requirements

• Bachelor’s degree preferred, with a strong customer service mindset and excellent written and verbal communication skills
• Highly organized, detail‑oriented, and adaptable, able to multitask, shift priorities, and collaborate effectively in a fast‑paced, team‑oriented environment

Nice To Haves

• Knowledge of health & welfare employee benefits and ACA requirements, proficiency in MS Office (Outlook and Excel required), and experience with Zywave products such as BrokerageBuilder preferred

Responsibilities

• Manage end‑to‑end employee benefits administration for clients, including placements, eligibility processing with carriers, onboarding/offboarding support, and resolution of in‑force service issues
• Deliver timely, accurate, and high‑touch client service, demonstrating ownership, urgency, and advocacy while building strong internal and external client relationships
• Ensure operational excellence and data integrity by tracking requests to completion, maintaining accurate documentation, and managing activities within the agency management system

Benefits

• Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level