Client Relations Consultant

CAPITAL CENTER LLC•Glen Allen, VA

99d

About The Position

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life’s most meaningful milestones - homeownership. Job Overview: As a Client Relations Consultant, you’ll be the first connection for clients seeking guidance on our realty, mortgage, and insurance products and services. This fast-paced, people-first role is ideal for someone who thrives on communication, problem-solving, and delivering exceptional experiences. It’s a great opportunity for early-career professionals to build expertise in consumer finance while making a real impact. We provide a strong foundation through a comprehensive training program designed to set you up for success. You’ll receive hands-on training, in-depth product knowledge, and a clear understanding of our systems and processes. We actively support professional growth through skill development, cross-functional training, and clear advancement opportunities across all areas of the business. We’ve found that successful Client Relations Consultants tend to: Communicate effectively – Explain information clearly and professionally while still building rapport with our clients. Possess a client-first mindset – Enjoy creating positive client experiences. Solve problems efficiently – Assess needs and find timely, practical solutions. Be highly organized and capable of managing multiple priorities, while they maintain exceptional attention to detail. Be self-aware and growth-minded, eager to develop professionally.

Requirements

Bachelor’s degree in Finance, Business, Economics, Mathematics or a related field from an accredited college or university preferred.
Excellent communication, time management and leadership skills.
Detail-focused and able to manage multiple tasks and deadlines.
Strong interpersonal skills and a collaborative mindset.
Demonstrate a growth-oriented mindset, with a strong drive for professional development.
Possess, or ability to obtain, NMLS prior to starting in the role.