Client Relations Associate

Kodak•New York, NY

14d•$30•Onsite

About The Position

This position is responsible for managing daily client relations and inquiries at the KODAK Film Lab in New York, including responding to all client emails and phone calls, managing client engagement agreements, redirecting client enquiries to the appropriate dept. heads, managing services quotes (with support from the Lab Manager) and invoicing.

Requirements

Proficiency in oral and written English language communication
Willingness to work cooperatively with others
Detail-oriented
Able to manage multiple tasks and projects under time constraints
Previous experience using email, Internet, Windows and Microsoft Office and other applicable computer systems
Well organized
High school diploma or GED
Physical and mental requirements for facilities personnel
Passion for analog filmmaking and movies

Nice To Haves

Knowledge of SAP is preferred

Responsibilities

Front-of house point of contact for the lab during daytime business hours
Greet all clients and answer inbound telephone and email inquiries – redirecting as appropriate
Meet and greet client drop-offs and walk-ins for services
Help clients to book lab services – point customer to and assist with online booking form and lab quotes
Ensure clients complete lab agreement forms and redirect lab T&Cs inquiries
Assist in scheduling work for the lab by prioritizing jobs
Manage client feedback and concerns –communications with the production managers, post supervisors, DP’s as well as post-production houses
Invoicing – SAP creation of invoices and provision to client
POS – Manage credit card payments at the lab
Assist with sales - selling lab services, scanning and other services.
Represent KODAK Film Lab, NY and Motion Picture at local industry events
Maintain/update Production Weekly Chase List – w/consult from Anne Hubbell, VP Film Sales, Eastern Region
Eastern Region Music Film and Commercial order management (notify Marketing for shot-on-film list updates)
Assist with film returns paperwork and processes
Other duties as assigned
Role is in-person Monday-Friday
Delivers excellent service to external clients and others within the company
Effectively communicates information, written or verbal
Addresses issues with others in a timely and respectful manner
Listens actively and always responds in a respectful tone
Capacity to relate to and communicate well with all levels of filmmakers and executives
Confident following procedure without supervision or guidance
Acts professionally and respectfully toward co-workers and clients
Demonstrates and promotes cooperation and teamwork within home departments and throughout the company
Demonstrates integrity; sets a good example for others
Complies with all company and departmental policies and procedures
Promptly alerts company management, HR and/or Internal Audit to ethical violations
Accepts responsibility for own errors (accountability)
Exhibits consistency and reliability and produces dependable work results. Completes work with accuracy, thoroughness, and attention to detail
Maintains regular attendance and punctuality in accordance with company policies