Client Relations Associate

Network Right•San Francisco, CA

6d•Remote

About The Position

We’re looking for an Client Relations Associate who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value. You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development. This is a remote position, but candidates must be able to work standard business hours in the Pacific Time Zone.

Requirements

2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).
Exceptional communication skills; clear, polished, and client-friendly.
Strong organizational habits and ability to manage multiple accounts at once.
A proactive, solution-oriented mindset.
Comfortable working independently in a fast-paced environment.

Nice To Haves

College degree in communications, psychology, English, or related field preferred.
Experience with tools like JIRA/ticketing systems is a plus.

Responsibilities

Own the relationship with an assigned book of clients, serving as their main point of contact.
Conduct regular check-ins to maintain alignment and satisfaction.
Proactively monitor service performance, ticket trends, and client engagement.
Collaborate with our technical team to ensure smooth service delivery and issue resolution.
Identify and surface upsell or growth opportunities to the Senior Client Relations Manager.
Manage the renewal process and support contract updates.
Assist in onboarding new clients and ensuring a smooth handoff to technical teams.
Maintain accurate notes, updates, and tasks within our documentation systems.