Client Relations Associate (Part-Time)

Odc • San Francisco, CA

114d • $21

About The Position

ODC is a groundbreaking contemporary arts institution, delivering its mission through a world-class dance company, an innovative presenting theater, a dynamic digital platform, a dance school for movers of all ages and abilities, and ODC Heath with initiatives including a fee-free diagnostic and educational Healthy Dancers' Clinic, and fitness offerings informed by dancer training for all levels and abilities. Guided by Founding Artistic Director Brenda Way; Kimi Okada as Director of ODC School and Associate Choreographer; and, Carma Zisman as Executive Director, ODC is nationally recognized for its entrepreneurial spirit and artistic innovation. Unique for its fully integrated vision, ODC strives to inspire audiences, cultivate artists, engage community, and foster diversity and inclusion through dance performance, training, and mentorship. ODC operates a three-building campus including a Dance Commons and the ODC Theater in San Francisco's Mission District, and a robust digital program for classes, performances, and engaging dialogue. ODC's programs and activities have contributed to community development, arts education, and access to creative art-making for more than 50 years. We're looking for an enthusiastic and reliable Client Relations Associate (CRA) to join our team for a seasonal role, with the opportunity to transition into a permanent position based on performance and availability. ODC Client Relations Associate (CRA) represents ODC Commons, ODC Theater and Rhythm & Motion to the public. This position reports to the Client Relations Manager and is located in the reception area of the ODC Commons and at the Theater entry when needed. The CRA provides a welcoming environment and registers all clients at the ODC campus (ODC School classes, resident artists, theater renters, etc.), ensures entry safety protocols are followed, and directs clients to their assigned studios and classes as needed. The CRA also supports clients who are participating remotely by providing prompt and courteous service online as they navigate Mindbody software and applications like Zoom to register and participate in classes and other activities. The CRA monitors and ensures that the studios are cleaned after each use and ready for the next client and class.

Requirements

• Minimum 18 years of age and eligible to work in the US.
• Based in proximity of the Bay Area to allow regular on-site work on the ODC campus.
• 1+ years of customer service and administrative experience.
• Excellent relationship-building skills; open and friendly manner when interacting with the public.
• Basic computer skills, including using spreadsheets, Google drives, Zoom, and email.
• Strong organizational skills and comfortable working in a fast-paced environment.
• Must be punctual, reliable, and dedicated.
• Must have the ability to work independently with minimal supervision.

Nice To Haves

• Experience working with Mindbody Software and Microsoft Office Software is preferred.
• Bilingual skills are a plus.

Responsibilities

• Record data entry for patrons, renters, artists, and staff: All-access for both campuses.
• Handle guest issues, complaints, requests and proactively resolve matters satisfactory to both guests and campuses.
• Assist with and administer the studios rental program.
• Manage payment processing and credit card filing for class cards and rentals.
• Perform opening and closing procedures.
• Maintain studio cleanliness & tidiness, as well as supplies inventory.
• Process class pass extension as needed.
• Count class participants to match the in-person roster.
• Assist patrons and other departments in following health and safety protocols and procedures.
• Perform sanitation procedures.
• Maintain digital communications with patrons through emails and phone.
• Operate digital stations for hybrid model classes and meetings.
• Perform soundchecks as well as monitoring classes onsite.
• Operate the HVAC system to ensure good air quality in the facility.

Benefits

• $21 hourly.
• Sick time accrued as hours worked.
• Complimentary tickets available for ODC theater events and ODC performances.
• Access to tuition-free dance classes at ODC.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed