Client Relations Associate I

First National Bank

About The Position

The Client Relationship Associate provides daily customer support and enables the efficient and effective practice management of our Financial Advisor teams. This role works closely with their Advisor(s) to support the delivery of advice, guidance and investment solutions to individuals to build and maintain financial wellbeing. The Associate will support Advisor(s)and customers with basic to comprehensive investment, insurance and financial planning needs. Meet regularly with Advisor(s) and manage the daily servicing needs for assigned customer portfolio to support the Advisor(s) in identifying customer needs and delivering solutions. Maintain the new customer onboarding service model and standards. Anticipate customer needs, recognize opportunities and recommend appropriate Wealth Management support and services to the primary Advisor. Properly execute on transactions in a timely manner. Prepare and maintain appropriate documentation ensuring completeness and accuracy. Follow through on the submission of documents to ensure timely and accurate completion. Monitor account activity by reviewing and validating daily transactions. Support the documentation of all customer contacts, written and verbal to confirm customer discussions and actions. Monitor portfolio of accounts, notify Advisor of outstanding balances and anticipated cash needs. Coordinate with Advisor(s) to schedule and facilitate customer reviews, with awareness of the administrative risk associated with account administration. Assist Advisor(s) with the financial planning process, including data collection and entry. Apply expertise to solve customer issues using sound analytical thinking and identify innovative solutions. Engage internal or external resources when necessary for more complex customer issues. Assist Advisor(s) with the planning, coordination and execution of marketing plan and customer touchpoints. Exhibit professional behavior and promote positive and collaborative working relationships. Understand and comply with bank policy, laws, FINRA regulations, and the bank's BSA/AML Program, as applicable to all job duties.

Requirements

Bachelor’s degree in Business Administration, a related field or equivalent experience.
Working knowledge of all standard concepts and procedures with area of expertise.
Excellent orientation to detail.
Able to review documents or information with accuracy for errors or omissions.
Ability to deliver clear, articulate and concise messages, both verbally and written.
Demonstrated proficiency in writing and able to develop presentations, documents or standard reports that are clear and understood.
Ability to identify problems, research underlying contributing factors and evaluate appropriate solutions.
Ability to identify areas where efficiency and process improvement are needed.
Ability to work collaboratively and cohesively within a team environment.
Ability to listen to customer’s needs and deliver a comprehensive solution
Understands and contributes to intended customer experience of helpful, easy and personal.

Nice To Haves

Certifications or degrees such as a AWMA, CRPC, FPQP, or ability to earn accreditation
FINRA Series 7 and 66 (or Series 7, 63 & 65) registrations.
State Life, Accident & Health and Variable Contract insurance licenses.

Responsibilities

Meet regularly with Advisor(s) and manage the daily servicing needs for assigned customer portfolio to support the Advisor(s) in identifying customer needs and delivering solutions.
Maintain the new customer onboarding service model and standards.
Anticipate customer needs, recognize opportunities and recommend appropriate Wealth Management support and services to the primary Advisor.
Properly execute on transactions in a timely manner.
Prepare and maintain appropriate documentation ensuring completeness and accuracy.
Follow through on the submission of documents to ensure timely and accurate completion.
Monitor account activity by reviewing and validating daily transactions.
Support the documentation of all customer contacts, written and verbal to confirm customer discussions and actions.
Monitor portfolio of accounts, notify Advisor of outstanding balances and anticipated cash needs.
Coordinate with Advisor(s) to schedule and facilitate customer reviews, with awareness of the administrative risk associated with account administration.
Assist Advisor(s) with the financial planning process, including data collection and entry.
Apply expertise to solve customer issues using sound analytical thinking and identify innovative solutions.
Engage internal or external resources when necessary for more complex customer issues.
Assist Advisor(s) with the planning, coordination and execution of marketing plan and customer touchpoints.
Exhibit professional behavior and promote positive and collaborative working relationships.
Understand and comply with bank policy, laws, FINRA regulations, and the bank's BSA/AML Program, as applicable to all job duties.