Client Relations and Development Analyst

Holland & Knight•Chicago, IL

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position may be based in our global operations center in Tampa, FL, or at the Firm's Dallas or Chicago office. General Description We are seeking a Client Relations and Development Analyst to join our team. The Client Relations and Development Analyst will support the Client Relations Manager in driving new business and strengthening client relationships. This role focuses on developing and implementing strategic planning processes to successfully execute business development strategies for the Client Relation and Opportunities (CRO) team. This client-facing role is responsible for supporting and leading initiatives aimed at increasing firm revenue and expanding client and referral relationships through essential new business opportunities that align with CMAS objectives in the region/area determined by Management. The ideal candidate is a proactive self-starter who collaborates with various partners and professionals to enhance client relations that help generate business. Additionally, as part of the CRO team, the analyst will help manage events, coordinate essential projects (e.g., core industry conferences such as ACG, AM&AA, and iGlobal) for the Corporate, M&A and Securities (CMAS) section, prepare and schedule conference meetings and materials, and assist with both internal and external client outreach. The position blends analytical rigor with strong interpersonal skills to ensure exceptional client experience and long-term relationship success.

Requirements

Proficiency with Intapp DealCloud (experience customizing workflows, dashboards, and reports is a plus).
Exceptional communicator with strong business writing, listening, and presentation skills.
Professional, proactive, and results-driven with high energy and integrity.
Strategic thinker who combines big-picture vision with attention to detail.
Creative problem-solver with strong planning, organizational, and project management abilities.
Client-focused and skilled in relationship management and business/client development mindset.
Empathetic and collaborative, able to build rapport and maintain constructive relationships.
Highly adaptable, capable of prioritizing and completing tasks under tight deadlines.
Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
Bachelor’s degree in business administration, Communications, Economics, English, Finance, Political Science or related field.
4+ years of experience in professional services (preferably legal).

Nice To Haves

Familiarity with middle-market M&A processes or private capital markets.
Exposure to investment banking, private equity, venture capital, lender relationship management or corporate development.
Knowledge of data enrichment tools (e.g., PitchBook, Capital IQ).

Responsibilities

Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management, ensuring high levels of satisfaction and addressing inquiries promptly.
Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions.
Source new leads and opportunities for the CMAS section and cross sell other sections and practices when the opportunity arises.
Work with the Manager and Director to establish clear and measurable client engagement goals each year, focusing on key performance indicators such as new client engagement, partner feedback, and growth in client portfolio value.
Participate in client development calls upon partner and/or CRO leadership request, contributing ideas, conducting competitor research, and facilitating follow-ups to enhance client service.
Stay informed about market trends and industry developments within the region/area determined by Management.
Analyze client data and feedback to identify trends, opportunities, and potential areas for improvement and growth.
Assist in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification, adhering to the firm's budgetary guidelines.
Support the reporting funnel, including tracking key performance indicators (KPIs), team engagement tagging on new matter intake, track opportunities, introductions, interactions, follow-up actions, and specific targets for HK Deal Flow, CMAS and other firm engagements as outcomes of these focused efforts.
Work in collaboration with the Sr. Analyst and Manager to produce regular reports on client engagement metrics, satisfaction levels, and service delivery, presenting findings to management.
Support client meetings, including agenda preparation, note-taking, and follow-up action tracking.
Collaborate cross-functionally with internal teams (Marketing, CRM, Finance, etc.) to resolve client, prospect and attorney needs.
Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Special projects and duties as assigned.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
pre-tax transit and parking program
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents.
Benefits may vary by position and office.