Client Relations Administrator

Quilter

16d

About The Position

Your influence extends across various business domains, encompassing the administration of client servicing. Meticulous attention to detail and effective communication are imperative, especially when crafting letters and communication to stakeholders. Timely processing of client requests in accordance with our Service Level Agreements is a core responsibility. Your professionalism and efficiency shine as you engage with clients, providers, and visitors via phone and email, ensuring a seamless experience. The role will involve liaising with all stakeholders, Legal entities, and Regulators. You will need excellent organisational skills and the ability to manage a variety of tasks and responsibilities as you will be dealing with multiple cases at a time. You will also need to ensure that you fully adhere to all the requirements of DISP Resolution (ref: FCA Handbook). You will need the ability to demonstrate flexibility, prioritise workloads and work on your own initiative. Applicants are expected to demonstrate a flexible and adaptable approach to their duties as Client Relations (Servicing Outcomes) Administrators. In accordance with project demands, there may be occasions where support is required within the Data Cleansing team.

Requirements

• Highly organised, proactive, and assertive
• Ability to manage and prioritise your workload independently and take ownership and responsibility of it
• Ability to meet tight deadlines
• Ability to multi-task and adapt to change quickly
• Excellent written skills and high attention to detail
• Positive and professional attitude with the ability to build strong internal and external relationships
• Excellent demonstrable customer service skills
• Confident communicating professionally over the phone, with prior experience handling inbound and outbound calls in a client-facing capacity
• Strong IT skills and proficiency in using Microsoft packages

Nice To Haves

• Previous experience of working within a client servicing environment is desired

Responsibilities

• Administration of client servicing
• Crafting letters and communication to stakeholders
• Processing of client requests in accordance with our Service Level Agreements
• Engage with clients, providers, and visitors via phone and email
• Liaising with all stakeholders, Legal entities, and Regulators
• Managing a variety of tasks and responsibilities as you will be dealing with multiple cases at a time
• Ensure that you fully adhere to all the requirements of DISP Resolution (ref: FCA Handbook)
• Demonstrate flexibility, prioritise workloads and work on your own initiative
• Support is required within the Data Cleansing team

Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Healthcare Cash Plan: Jersey employees only.
• Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees