Client Relations Administrator (Hybrid)

Broadridge • Edgewood, NY

345d • Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. This role manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. It involves maintaining tight control over the project schedule, risks, scope of work, and budget; ensuring that operational teams and subcontractors have a clear understanding of client requirements. The position also focuses on building and maintaining strong client relationships and providing day-to-day client advice and support. Additionally, it promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work from home.

Requirements

• Experience in Client Services or Client Relations
• Project coordinating experience
• Strong communication skills
• Attention to detail

Responsibilities

• Manages the delivery of contracted services to clients
• Maintains control over project schedule, risks, scope of work, and budget
• Ensures operational teams and subcontractors understand client requirements
• Builds and maintains strong client relationships
• Provides day-to-day client advice and support
• Promotes the organization's capabilities to clients
• Identifies sales opportunities for account managers
• Achieves contract extensions or additional business within accounts
• Establishes consistent processes for reviewing and assessing service metrics and reporting
• Performs clerical or administrative work
• Uses administrative, data organizing, and coordination skills to complete work
• Works within established procedures with moderate supervision
• Recognizes and solves typical problems in own work area
• Impacts own team through the quality of services or information provided
• Uses communication skills to exchange information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Number of Employees: 5,001-10,000 employees