Client Project Manager, Pagero

Thomson Reuters•Eagan, MN

1d•Hybrid

About The Position

The Client Project Manager, Pagero role within our Pagero Global Projects team is responsible for leading e-invoice implementation projects for large, multi-national corporations. The Client Project Manager is responsible for leading internal and external project resources toward project success from kickoff to close. They will be responsible for managing 4-6 projects simultaneously based on size. The Client Project Manager will work with resources in multiple time zones across North America and Europe, requiring excellent telephone and writing skills. The successful Client Project Manager: Is organized, accountable and self-driven. Understands the importance of striving for customer satisfaction within project constraints like time and budget. Has a strong understanding of project lifecycles, and a natural leadership quality. Enjoys working in teams and striving toward a common goal. Understands customer needs as well as anticipates potential risks. About the Role Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction. Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders. Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques. Coordinate and lead cross-functional teams, including sales, technical consultants, product development, and other departments, to ensure project success. Monitor and report on project progress, as well as handle any necessary adjustments to project constraints. Manage project budgets and financial objectives, ensuring that the project is delivered within the approved budget. Identify, assess, and minimize project risks throughout the project lifecycle. Facilitate problem-solving and decision-making processes to resolve project issues. Ensure that all project documentation is complete, current, and stored appropriately. Adhere to industry best practices, techniques, and standards throughout the entire project execution. Establishing and helping to maintain customer long-term relationships. Ensuring the client's successful and optimum utilization of products and solutions Provide coaching and guidance to project team members to achieve project goals and develop their skills.

Requirements

Minimum of 4 years leading customer projects
Experience with global customers
High School diploma or equivalent required; Bachelor’s degree preferred

Nice To Haves

E-invoicing or ERP implementation experience a plus

Responsibilities

Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction.
Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders.
Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques.
Coordinate and lead cross-functional teams, including sales, technical consultants, product development, and other departments, to ensure project success.
Monitor and report on project progress, as well as handle any necessary adjustments to project constraints.
Manage project budgets and financial objectives, ensuring that the project is delivered within the approved budget.
Identify, assess, and minimize project risks throughout the project lifecycle.
Facilitate problem-solving and decision-making processes to resolve project issues.
Ensure that all project documentation is complete, current, and stored appropriately.
Adhere to industry best practices, techniques, and standards throughout the entire project execution.
Establishing and helping to maintain customer long-term relationships.
Ensuring the client's successful and optimum utilization of products and solutions
Provide coaching and guidance to project team members to achieve project goals and develop their skills.

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan