Client Project Manager, Legal & Tax

Thomson Reuters•Frisco, TX

8d•Hybrid

About The Position

In this opportunity as Client Project Manager, you will Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction, tailoring the appropriate mode of communication to each project, client, stakeholder or other needs. Embrace Thomson Reuters’ on-camera culture by ensuring professional on-camera presence and engagement during meetings. Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders. Responsible for leading multiple projects simultaneously, balancing competing priorities, working through resource constraints, and managing realistic expectations for customers and stakeholders. Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques. Coordinate and lead cross-functional teams, including sales, systems engineering, product development, and other departments, to ensure project success. Monitor and report on project progress, as well as handle any necessary adjustments to project constraints. Manage project budgets and financial objectives, ensuring that the project is delivered within the approved budget. Identify, assess, and minimize project risks throughout the project lifecycle by working with customer and stakeholder groups. Facilitate problem-solving and decision-making processes to resolve project issues. Ensure that all project documentation is complete, current, and stored appropriately. Ensure that all systems and platforms for tracking and reporting on project KPIs are met, updated timely, and reflect the latest key information for senior leadership to make financial decisions. Adhere to industry best practices, techniques, and standards throughout the entire project execution. Establish and help maintain customer long term relationships. Ensure the client success and optimum utilization of products and solutions. Provide coaching and guidance to project team members to achieve project goals and develop their skills.

Requirements

Bachelor’s degree or equivalent experience (project management certification(s) preferred)
5+ years of direct project management experience
Familiarity with project management tools and best practices, including Agile and Scrum
2+ years of experience working with Tax, Legal, or other technical software implementations and migrations
Superior interpersonal and written communications skills
Successful track record of seeing projects through the full life cycle that are completed according to outlined scope and timeline
Strong emotional intelligence and adaptability in communication and project management strategies
Proven ability to build rapport with stakeholders and adjust approach based on individual needs and priorities, tailoring communication and engagement methods to effectively collaborate with diverse individuals and groups
Excellent interpersonal skills with a demonstrated ability to understand and respond effectively to diverse communication styles
Customer-centric approach with a keen understanding of individual client needs, able to solve problems creatively and flexibly
Experience working with virtual / remote teams across US time zones
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (Microsoft Project or other tools i.e., Smartsheet, Monday.com)

Responsibilities

Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction
Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders
Lead multiple projects simultaneously, balancing competing priorities, working through resource constraints, and managing realistic expectations for customers and stakeholders
Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques
Coordinate and lead cross-functional teams
Monitor and report on project progress, as well as handle any necessary adjustments to project constraints
Manage project budgets and financial objectives
Identify, assess, and minimize project risks throughout the project lifecycle
Facilitate problem-solving and decision-making processes to resolve project issues
Ensure that all project documentation is complete, current, and stored appropriately
Ensure that all systems and platforms for tracking and reporting on project KPIs are met
Adhere to industry best practices, techniques, and standards throughout the entire project execution
Establish and help maintain customer long term relationships
Ensure the client success and optimum utilization of products and solutions
Provide coaching and guidance to project team members to achieve project goals and develop their skills

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan