Client Program Specialist

Channel Fusion•Hiawatha, IA

13d•$18•Hybrid

About The Position

We are seeking a dynamic and customer-focused Client Program Specialist to join our team. In this multifaceted role, you will be responsible for ensuring exceptional customer experiences while providing support for co-op marketing programs and building and maintaining strong client relationships. Your primary objective is to deliver top-notch customer service, help dealers navigate co-op marketing initiatives, and ensure compliance with program guidelines.

Requirements

Excellent communication and presentation skills to effectively engage with clients, program administrators, and team members.
Detail-oriented with the ability to manage multiple projects and deadlines simultaneously.
Strong relationship-building skills.

Nice To Haves

Bachelor's degree in Marketing, Business Administration, or a related field is a plus.
Proficiency in data analysis, reporting, and marketing analytics tools is a plus.
Proven experience in a client-facing role, such as an Account Manager or Marketing Coordinator is a plus.
Knowledge of co-op marketing programs, guidelines, and compliance requirements is a plus.

Responsibilities

Customer Relationship Management and Support
Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts.
Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs
Provide exceptional inbound and outbound support to the dealer and consumer network, following company standards and procedures.
Offer troubleshooting assistance for network issues and inquiries, notifying the relevant teams of any site issues.
Co-op Marketing Program Support
Assist dealers in optimizing co-op marketing budgets.
Ensure that dealers' marketing activities comply with program rules, deadlines, and reporting obligations.
Performs operational tasks accurately and independently within required service level agreements.
Claims Processing & Preapprovals
Utilize your knowledge of client program guidelines and business rules to review, form independent judgements, determine compliance, and process claims and preapprovals.
Knowledge Enhancement and Training
Continuously expand your knowledge of co-op marketing applications, best practices, industry influences, and compliance requirements.
Train and coach dealers and agencies to navigate and execute co-op marketing activities through online portals.
Assist in the execution of new hire and training efforts in collaboration with team members.