Client Program Senior Specialist - BCG U

Boston Consulting Group•Chicago, IL

About The Position

As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience. You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success. You will contribute to the end-to-end program management cycle, including: Coordinating and aligning with clients and case teams on schedules, logistics, and milestones. Managing learner onboarding, inquiries, tracking participation, and completion. Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors. Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions. Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes. Handling administrative, legal, and contractual program components. Contributing to BCG U internal projects when not staffed on client assignments. Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness. Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs. Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution. Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate. You'll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions. You are good at Working effectively with colleagues across teams and backgrounds, ensuring everyone’s contributions align with client needs. Coordinating and managing large-scale client upskilling programs effectively. Ensuring quality and consistency in program delivery, with strong attention to detail. Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written). Problem-solving with a client-focused mindset. Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making. Preparing impactful presentations and communications. Building and maintaining strong internal and external relationships. Adapting flexibly to changing priorities and environments. Managing complex, high-visibility, and high-stakes initiatives with strong risk management and stakeholder alignment. Identifying opportunities to leverage GenAI and automation to improve processes and enhance scalability.

Requirements

Minimum 5-7 years’ experience in relevant business.
Relevant educational qualifications such as a graduation degree.
Experience/exposure to digital learning, Edtech preferred.
Consulting Experience a plus but consulting mindset a requirement.
A strong interest in talent and upskilling.
Demonstrated Project Management Expertise. Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.
Strong written and verbal communication skills, strong command of the English and Arabic languages.
Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.
Analytical mindset with the ability to translate data insights from into actionable recommendations.
Data analytics skills, including tools like Tableau preferred.
Advanced skills in PowerPoint, MS Excel, Word.
Demonstrated experience managing complex, high-stakes projects involving multiple senior stakeholders and cross-functional teams.
Strong understanding of GenAI capabilities and a proactive mindset toward leveraging AI agents and automation to enhance operational effectiveness.
Comfort experimenting with and implementing emerging technologies to drive efficiency and innovation.

Responsibilities

Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
Managing learner onboarding, inquiries, tracking participation, and completion.
Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.
Handling administrative, legal, and contractual program components.
Contributing to BCG U internal projects when not staffed on client assignments.
Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.
Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.
Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.
Continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.

Benefits

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis

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