Client Program Manager Logistics Operations

Jabil • Tampa, FL

19h • Hybrid

About The Position

Jabil's Client Program Manager for Logistics Operations serves as the primary liaison between a 3PL/warehouse provider and its clients, while also acting as an on-floor subject matter expert for operations. This role ensures both client satisfaction and daily operational accuracy. It requires a "hybrid" professional who excels at the intersection of client relationship management and warehouse floor operations. The manager is responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. Jabil is a trusted partner for top brands, offering comprehensive engineering, supply chain, and manufacturing solutions with 60 years of experience and a global network.

Requirements

• 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment.
• Strong familiarity with Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
• Excellent written and verbal skills for client-facing meetings and internal coordination.
• Ability to resolve order-level exceptions quickly and trace errors to root causes.
• Proficiency in Excel or Google Sheets for inventory tracking and reporting.
• Highly proactive with a strong sense of accountability for client outcomes.
• Hold a degree/ diploma.
• 3-5 years of experience in Logistics solutioning and business development.
• Highly proficient computer skills in Microsoft Office Suite.
• Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation.
• Operational logistics acumen combined with strong sense of business development.
• Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
• Excellent communicator, present findings effectively across all levels of the business.
• 30% travel required for customer meetings.

Nice To Haves

• Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred.

Responsibilities

• Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
• Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
• Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
• Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
• Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
• Split time between the office and the warehouse to ensure client-specific handling instructions and quality expectations are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees