Client Program Director

Integration Appliance • Charlotte, NC

340d • Hybrid

About The Position

As an Intapp Client Program Director, you will be responsible for managing a complex portfolio of software implementation projects and initiatives for Intapp's top tier clients. You will serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives and manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget. You will hold the primary responsibility for program success and customer satisfaction. We're seeking a senior, seasoned professional who is adept at leading large teams and strategic programs.

Requirements

• A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization
• At least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations
• A minimum of 8 years of experience working in a technology-oriented company
• Legal, Risk, Accountancy or Strategic Consulting experience a plus
• A strong understanding of the software development lifecycle and agile methodologies
• Excellent written and verbal communication skills
• Excellent organizational and administrative skills, must be detail-oriented
• Results oriented, resourceful, comfortable working under tight deadlines
• Self-starter with a demonstrated ability to multi-task
• Bachelor's degree

Nice To Haves

• Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)
• Palo Alto, Jersey City or Charlotte, NC is preferred

Responsibilities

• Prepare, plan, and lead Steering Committee meetings with client C-suite members
• Provide leadership and strategic oversight to project managers and other internal stakeholders
• Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle
• Hold regular meetings with client stakeholders to ensure that Intapp solutions are aligned to strategic goals and support client processes
• Assist project managers during critical project phases to ensure deadlines are met and client expectations are managed
• Ensure that value is understood and realized by the client at the platform level from the collective interoperability of implemented Intapp solutions
• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders
• Manage escalations swiftly with senior client leaders, collaborating with the team to resolve issues
• Manage and drive a program plan, including interdependencies across initiatives
• Interact regularly with senior client stakeholders and applicable organizations across Intapp
• Coordinate quarterly roadmap reviews with senior client stakeholders
• Manage large subcontractors supporting the Intapp team across various initiatives
• Negotiate with senior level management to gain win/win resolutions
• Identify and match the skills of project team members with projects and initiatives
• Leverage and incorporate innovative methodologies and best practices to accelerate delivery
• Identify new opportunities to add value to the client and collaborate on business development initiatives

Benefits

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Generous Paid Time Off
• Tuition reimbursement plan
• Family Formation benefit offered by Carrot
• Wellness programs and benefits provided by Modern Health
• Paid volunteer time off and donation matching for the causes you care about
• Opportunities for personal growth and professional development
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact
• Open offices and kitchens stocked with beverages and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree