Client Program Director

Integration Appliance-posted 10 months ago

Full-time • Senior

Hybrid • Charlotte, NC

Publishing Industries

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As an Intapp Client Program Director, you will be responsible for managing a complex portfolio of software implementation projects and initiatives for Intapp's top tier clients. You will serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives and manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget. You will hold the primary responsibility for program success and customer satisfaction. We're seeking a senior, seasoned professional who is adept at leading large teams and strategic programs.

Prepare, plan, and lead Steering Committee meetings with client C-suite members
Provide leadership and strategic oversight to project managers and other internal stakeholders
Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle
Hold regular meetings with client stakeholders to ensure that Intapp solutions are aligned to strategic goals and support client processes
Assist project managers during critical project phases to ensure deadlines are met and client expectations are managed
Ensure that value is understood and realized by the client at the platform level from the collective interoperability of implemented Intapp solutions
Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders
Manage escalations swiftly with senior client leaders, collaborating with the team to resolve issues
Manage and drive a program plan, including interdependencies across initiatives
Interact regularly with senior client stakeholders and applicable organizations across Intapp
Coordinate quarterly roadmap reviews with senior client stakeholders
Manage large subcontractors supporting the Intapp team across various initiatives
Negotiate with senior level management to gain win/win resolutions
Identify and match the skills of project team members with projects and initiatives
Leverage and incorporate innovative methodologies and best practices to accelerate delivery
Identify new opportunities to add value to the client and collaborate on business development initiatives

A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization
At least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations
A minimum of 8 years of experience working in a technology-oriented company
Legal, Risk, Accountancy or Strategic Consulting experience a plus
A strong understanding of the software development lifecycle and agile methodologies
Excellent written and verbal communication skills
Excellent organizational and administrative skills, must be detail-oriented
Results oriented, resourceful, comfortable working under tight deadlines
Self-starter with a demonstrated ability to multi-task
Bachelor's degree

Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)
Palo Alto, Jersey City or Charlotte, NC is preferred

Competitive base salary plus variable compensation and equity
Generous paid parental leave, including adoptive leave
Generous Paid Time Off
Tuition reimbursement plan
Family Formation benefit offered by Carrot
Wellness programs and benefits provided by Modern Health
Paid volunteer time off and donation matching for the causes you care about
Opportunities for personal growth and professional development
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact
Open offices and kitchens stocked with beverages and snacks

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