Client Processing Representative I - Loan Administration

BNY Mellon • Pittsburgh, PA

430d • Hybrid

About The Position

The Client Processing Representative I - Loan Administration at BNY Mellon plays a crucial role in providing quality client service and support within the Loan Administration team. This position is based in Pittsburgh, PA, and operates on a hybrid schedule, requiring three days of in-office work each week. The representative will handle various operational tasks, including transaction processing, reconciliations, and maintaining client accounts, ensuring compliance with regulations and policies.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• 5-7 years of total work experience preferred.
• Prior experience handling Syndicated Loans, CDO/CLO, Middle Market loans, and Asset Servicing.
• Experience in cash reconciliation is required.
• Intermediate to advanced Excel skills are necessary.
• Prior hands-on experience with WSO/SOLVAS is preferred.

Nice To Haves

• Experience in a financial services environment.
• Familiarity with regulatory compliance in financial transactions.

Responsibilities

• Provide quality client service and support to internal and external clients, including phone interaction and problem resolution.
• Perform complex operational tasks, including processing updates to client accounts and handling exceptions.
• Conduct reconciliations, including cash breaks and position differences, while serving as the primary point of contact for clients.
• Identify, investigate, and resolve problems in client accounts or company records.
• Maintain correspondent accounts in compliance with applicable regulations and policies.
• Accurately open and update accounts or company records, collaborating with technology teams for efficiency.
• Provide product knowledge and technical assistance, reviewing work of other staff and resolving escalated issues as needed.
• Guide less experienced staff and assist with complex problems, ensuring quality and completion of own work.

Benefits

• Highly competitive compensation and benefits package.
• Access to flexible global resources and tools for personal and professional growth.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees