Client Performance Manager

Cedar Gate Technologies Inc•Houston, TX

19h•Hybrid

About The Position

Join the value revolution as a Client Performance Manager, developing and implementing the network growth and optimization strategy for portfolio clients and prospective bundle clients within their target markets. You will serve as the primary point of contact with network providers and their office staff to present and interpret provider performance data, educating and providing actionable insights to optimize performance in prospective bundles and other Value-Based Care (VBC) programs. As the Client Performance Manager, you will work closely with the Department's leaders to support and implement high-quality, data-driven insights and improve program performance.

Requirements

4+ years of experience in provider relations or network management with a demonstrated ability to perform network development and/or provider relations.
Healthcare experience, especially with Value-Based Care and payment methodologies.
A bachelor's degree in a related field.
Experience with advanced data visualization tools, such as Tableau and Power BI.
Proficient in Excel, Word, Outlook, and PowerPoint
Demonstrated superior written and verbal communication skills.
Demonstrated strong critical thinking and analytical skills
Maintain a professional, businesslike image to clients, visitors, internal staff, and the public.
Excellent interpersonal and observational skills.
Possess a positive attitude and a willingness to learn.
Maintain an internal record of internal and external tasks and provide progress updates to key stakeholders.
Self-motivated and team-oriented.
Expected to be on-site at network provider locations 25% of the time, with 75% office and/or remote (home) work.
Travel is required mostly within the local Houston area with some travel within the state of Texas.
Currently eligible to work in the USA without an employment visa, except for those with a TN visa.

Nice To Haves

Experience in both provider and payer organizations is a plus.
Experience with value-based care and payment methodologies is highly preferred.
Experience with provider economics/analytics is a plus.
Knowledge of claims processing, clinical office management, managed care plan benefits, value-based quality care and utilization management is a plus.

Responsibilities

Serve as the primary point of contact, trusted advisor, and internal advocate for a book of clients.
Drives communication and collaboration in a highly matrixed environment to ensure client satisfaction for issue resolution within a book of clients.
Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and possible expansion opportunities.
Arrange and conduct provider meetings to review, educate, and inform about their performance in Bundle programs and explore ways to optimize performance utilizing CGT analytics data and tools.
Establish and maintain strong working relationships with providers and their office staff to promote the steady growth of participation in CGT programs.
Maintain an internal record of internal and external tasks and provide progress updates to key stakeholders.
Execute onboarding programs for new clients that outline their critical success factors, metrics for success, and how to mitigate revenue loss.
Provide portal training, resolve issues related to the portal, and address ticket escalations.
Examine, interpret, and report/present results of analytical initiatives to providers and their office staff, as well as CGT Department leadership.
Oversee completion of client data requests, issue resolution, and other general needs.
Organize and drive the successful completion of data insight initiatives through effective collaboration with stakeholders.