Client Performance Manager - Workers Compensation | Remote | Travel Required

Sedgwick

83d • $90,000 - $105,000

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Performance Manager - Workers Compensation | Remote | Travel Required Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

Requirements

• 8 years of claims management experience or equivalent combination of education and experience required.
• 5 years of claims management and 2 years of auditing experience.
• One year of continuous service with the company is preferred.
• High School Diploma or GED required.
• Bachelor's degree from an accredited college or university preferred.
• Professional certification as applicable to line of business preferred.

Responsibilities

• Ensure adherence to client service instructions and timely distribution of claims reports.
• Monitor client reserves and average claim costs; identify trends and excessive cost factors.
• Track performance guarantees and gain share agreements at the client level.
• Conduct operational audits and monitor client compliance.
• Manage internal control report issues and resolve client concerns in collaboration with Quality and Operations teams.
• Oversee timely payments for TTD, medical, and vendor bills; ensure appropriate vendor utilization.
• Review aging claims to prevent delays in file closure.
• Perform other duties as assigned.
• Support the organization’s quality programs.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
• A comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees