Client Performance Coach
About The Position
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our analytics and workflow tools help service leaders improve profitability, pricing discipline, and operational performance. We are a software company first, built on structure, data, and repeatable processes, not a traditional dealership environment. We’re hiring a Client Performance Coach to work directly with dealership Fixed Ops leaders in a fully virtual, process-driven coaching role. This position is focused on consistency, preparation, and long-term performance improvement, not sales pressure or on-site hustle. As a Coach, you will guide service departments to adopt proven pricing strategies, operational discipline, and consistent software usage. You’ll spend most of your time in scheduled virtual coaching sessions, structured analysis, documentation, and follow-up, helping clients turn data into action over time. This role is ideal for someone who: Values structure over chaos Is comfortable in a meeting-heavy, desk-based, remote role Prefers steady impact and mastery over commission-only upside Wants to be taught, coached, and continuously improved This role is not dealership-paced, on-site, or adrenaline-driven. Candidates uncomfortable with structure, repetition, or sustained virtual engagement will struggle in this role. Typical workload: 45-50 hours per week No weekends Approximately 6 hours per day of scheduled, camera-on virtual meetings Heavy use of CRM, dashboards, and structured documentation Compensation is software-company based, not traditional dealership income Success comes from consistency, follow-through, and learning, not volume or hustle
Requirements
- Minimum 3-5 years of experience in dealership Fixed Operations
- Service Manager or similar leadership experience strongly preferred
- Solid conceptual understanding of labor rates, parts pricing, warranty, production, and overall service metrics
- Comfort admitting what you don’t know and learning it
- Extreme Ownership persona
- Demonstrated ability to learn new systems, processes, or frameworks
- Ability to pivot and adapt under pressure
- Openness to feedback and willingness to change habits
- Comfort being coached, measured, and held accountable
- Respect for structured workflows, CRMs, dashboards, and repeatable processes
- Strong time management in a remote, calendar-driven environment
- Ability to prepare, execute, and follow up consistently
- Calm, professional communication style, especially in virtual settings
- Ability to adapt messaging for service managers, fixed ops directors, and GMs
- Confidence handling difficult client conversations without escalation
- Ability to articulate the “why” in addition to the “how”
Responsibilities
- Lead weekly or bi-weekly virtual coaching sessions with General Managers, Service Managers and Fixed Ops Leaders
- Coach clients through Dynatron’s pricing and performance methodology
- Guide adoption of pricing strategies and sales penetration including ELR, Hours/RO, parts matrixing, Variable Labor Pricing Strategies, and Warranty Filings.
- Serve as a steady, professional coach focused on long-term improvement, not quick wins
- Train clients to use Dynatron’s software tools consistently and correctly
- Reinforce process discipline, data hygiene, and metric-driven decision making
- Present performance insights clearly and calmly to a range of dealership stakeholders
- Model what “good software usage” looks like for every client
- Prepare for each client session using dashboards, reports, and historical performance data
- Maintain detailed notes and action tracking in CRM systems
- Hold clients accountable to agreed-upon actions and timelines
- Identify patterns, risks, and opportunities across your client portfolio
- Share client insights and feedback with Product, Sales, and Leadership teams
- Support expansion conversations through strong client outcomes and trust
- Participate in ongoing training, coaching calibration, collaboration, and skill development
Benefits
- Comprehensive health, dental, and vision insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and 11 paid company holidays
- Home office setup support
- Ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
