Client Patient Representative - Neurology

CHRISTUS Health • Alamogordo, NM

112d

About The Position

According to specified procedures, arranges for the efficient and orderly registration of all patients; insures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Requirements

• High School diploma or equivalent
• Current American Heart - HeartSaver or Basic Life Support (BLS) card
• Clerical training that includes typing, 10 key calculator, and computer knowledge
• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.)
• Medical Office experience preferred
• Bilingual preferred

Responsibilities

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies
• Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
• Answers practice phones and schedules patient appointments
• Accurately registers arriving patients for appointments and accurately gathers all necessary information
• Accurately scans/receives all required documents into patient's account
• Faxes notifications to insurance companies that require it
• Pre-register via phone calls
• Assures prompt patient services with professional kind attitude
• Requests medical records for new/referred patient
• Verifies that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit
• Updates patient information on a regular basis to include; address phone number and insurance information
• Assures that all forms in front office are updated and copied, to include new patient packets and patient charts
• Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log
• Balances designated cash drawer at end of shift
• Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech
• Prepares charts for patient visit according to protocols

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED