Client Patient Coordinator, Surgery, GCVS

Ethos Veterinary Health-posted 1 day ago
Full-time • Entry Level
Onsite • Houston, TX
5,001-10,000 employees
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Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)! Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.

  • Provide financial and medical updates for in-hospital patients.
  • Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
  • Organize diagnostics, treatments, and follow-up schedules.
  • Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
  • Maintain exam rooms and facilitate seamless client appointments.
  • Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
  • Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
  • Ensure proper documentation of all communications and procedures in patient records.
  • Strong interpersonal and client communication skills with a passion for assisting others.
  • Exceptional multitasking abilities, organizational skills, and attention to detail.
  • Dependable, proactive, and team-oriented with a positive attitude.
  • Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
  • Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
  • Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
  • Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
  • Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
  • 401(k) with matching
  • Health, Dental, and Vision insurance
  • Health Savings Account (HSA) / Flexible Spending Account (FSA)
  • Life and Disability insurance
  • Paid Time Off (PTO) and Holidays
  • Employee Assistance Program and Discounts (including Pet Discount)
  • Professional development and tuition assistance
  • Uniform stipend
  • Retirement plan
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