Client Patient Coordinator, Internal Medicine, GCVS

Ethos Veterinary Health•Houston, TX

5d•$18 - $20•Onsite

About The Position

Client Patient Coordinator, Internal Medicine Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you're a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our internal medicine team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)! Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day. Position Overview: It is the responsibility of the Client Patient Coordinator (CPC} to maintain communication lines between the doctor and client, provide daily financial and medical updates on all in-hospital patients, and handle client phone calls and questions. A CPC must also manage the doctor's appointments, schedule the doctor' s procedures, and oversee patient treatments. The CPC must be friendly, professional, and courteous, and capable of handling many tasks at once with many interruptions. This position requires a very organized and dependable individual, who can manage difficult situations with a great deal of positive energy. Client communication skills are paramount. This person must be willing to go the extra mile for the clients and have a "Can Do" attitude.

Requirements

High School diploma is required
Strong interpersonal and client communication skills with a passion for assisting others
Exceptional multitasking abilities, organizational skills, and attention to detail
Dependable, proactive, and team-oriented with a positive attitude
Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures
Expertise in client service principles , including needs evaluation, quality standards, and client satisfaction
Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information
Familiarity with common drugs , their uses, brand/generic names, side effects, and controlled substance protocols
Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

Associate's degree (A. A.) or Bachelor s is preferred; or related experience and/or training; or equivalent combination of education/ experience.

Responsibilities

Provide daily Health updates on in-hospital patients
Discharge patients educating clients about medications and care at home
Provide daily financial updates on hospitalized patients
Provide Financial Estimates in person and over the phone
Inform Client about Deposit and Payment Methods
Invoice all patient services
Put Client and Patient into the Exam Room
Obtain Weight and Temperature on Patient
Provide Doctor with all pertinent Medical History
Generate and Explain Financial Estimate
Admit Patient into Hospital
Fill Prescript ions if needed
Give the Doctor's immediate orders to a Technician to be completed
Write and Review Treatment Sheet with Doctor each evening
Review medications and instructions with Technician on duty
Get permission from clients for diagnostics or procedures when requested
Return Client Calls in order of priority
Relay messages to Doctor
Call Clients back with Doctor's response
Call Pharmacies with prescriptions if needed
Handle "Cold Calls" with estimates for potential New Patients
Discuss Body Care for deceased patients and fill out appropriate paperwork for body care
Contact cremation service s for pick-ups when needed
Send Sympathy Cards to Clients and order plant when appropriate
Contact Referring Veterinarian's office
Fill out Memorial when appropriate