Client Partner

ICP•Atlanta, GA

4h•Onsite

About The Position

ICP Client Partners are responsible for business, financial and delivery success on assigned client accounts by building long-term, cross-functional partnerships and fostering client loyalty and business growth. Client Partners drive overall account success by balancing client needs and ICP priorities, working closely with internal teams and senior leadership to ensure effective execution and thoughtful growth. The role supports a client portfolio with a strong concentration in healthcare and regulated industries, requiring comfort operating within complex governance, compliance, and enterprise environments. The role is based in Atlanta and requires in-person collaboration with clients and cross-functional teams. The ideal candidate brings a strong technical understanding of Digital Asset Management and Content Ecosystems, enabling confident engagement in operational and technical discussions with client stakeholders and internal delivery teams. The ideal candidate demonstrates a collaborative and inclusive approach, anticipates and engages proactively, brings optimism and curiosity to problem solving, and operates with humility, integrity, and clarity in all interactions. Client Partners are skilled at navigating global organizations and building relationships across Marketing, IT, Sales, and Procurement. They embrace challenges and communicate clearly, using structured thinking to translate complexity into clarity. Based on their natural curiosity and solution-oriented mindset, Client Partners help client address meaningful business and operating challenges, translating needs into measurable value and sustainable growth opportunities through consultative, solution-led engagement.

Requirements

Proven track record managing complex client accounts and working across cross-functional teams
Confident operating within complex client organizations, engaging effectively with stakeholders ranging from business owners to senior executive leadership
Experience with healthcare or other regulated industry clients, with comfort navigating governance, compliance, and structured operating environments
Solid grasp of structured communication and storytelling, with the ability to translate complex operational or technical topics into clear, client-relevant narratives
Strong understanding of commercial fundamentals, including forecasting, scope management, pricing considerations, risk awareness, and margin implications
Experience contributing to proposal development and supporting the proposal lifecycle
Proven ability to work both independently and collaboratively, building strong, trusted relationships with clients and internal partners
Naturally curious and proactive, maintaining awareness of industry trends, technology developments, and evolving clients needs
Strong technical understanding of Digital Asset Management and Content Ecosystems, including familiarity with DAM platforms, workflows, metadata, governance models.
Comfort engaging in operational and technical discussions with client stakeholders, translating needs into structured actions and recommendations.
Strong analytical and problem-solving skills, with the ability to synthesize information, identify patterns, surface risks, and adapt to evolving priorities.
Seven plus (7+) years of relevant account management experience in an agency or consulting firm with a proven track record of driving profitable account growth, engagement success, and client satisfaction
Five plus (5+) years of relevant experience working across the content ecosystem, can include content management, digital asset management, content production, content operations, digital transformation, e-commerce, and/or digital shelf
This role is based in Atlanta, candidates must be Atlanta based
BA or equivalent required

Nice To Haves

Experience working with healthcare or other regulated industry clients strongly preferred
advanced degree a plus

Responsibilities

Develop solid and trusting relationships with key stakeholders by understanding their business objectives, operating context, and personal and professional priorities.
Actively engage clients in conversations on business priorities, operating challenges, and objectives with consideration for regulated and compliance-driven environments.
Develop near and medium-term account strategy informed by industry landscape, client readiness, and ICP capabilities in collaboration with senior leadership.
Active listening and structured questioning to challenge assumptions, surface risks early, and guide clients toward scalable, long-term solutions rather than short-term fixes.
Identify and progress opportunities for account expansion across services and solutions ensuring alignment with client needs, delivery readiness, and ICP priorities.
Partner closely with services and solutions leads to shape proposals and recommendations, contributing technical and operational insight to support solution definition and client decision-making.
Demonstrate strong business acumen and understanding of commercial best practices to support the full lifecycle of client engagement, in partnership with finance and senior leadership.
Accurately forecast workstreams in line with deal stage guidelines and agree assumptions.
Support invoicing strategies and payment terms that enable healthy cash flow, escalating risks or delays appropriately.
Monitor payment timelines and work with finance to resolve overdue payments and mitigate commercial risk.
Understand and contribute to margin management and growth planning, identifying risks and opportunities in collaboration with leadership and finance.
Negotiate with internal and external stakeholders, understanding business impacts and escalating as needed.
Manage scope actively by tracking against SLAs and flagging risks early to protect account health and delivery teams.
Contribute to the development of proposals and commercials narratives, partnering with solutions and delivery teams to ensure clarity, feasibility, and alignment to client needs.
Prepare Statement of Work, ensuring SLAs are achievable and terms and conditions align with ICP standards.
Identify potential opportunities by understanding client KPIs and performance metrics, contributing to business case development and prioritization.
Actively engage clients in conversations about their evolving business priorities and how ICP’s solutions and services contribute to measurable outcomes.
Translate account direction and priorities clearly to internal teams, ensuring alignment on objectives, scope, and success measures.
Contribute to and participate in Quarterly Business Reviews (QBRs), providing structured insights on performance, risks, opportunities, and value delivered.
Regularly assess programs and ways of working to ensure solutions remain fit for purpose, identifying opportunities for optimization or innovation.
Prepare and share structured account health updates, clearly outlining wins, risks, dependencies, and recommended actions.
Support team effectiveness by fostering clarity, alignment, and accountability in collaboration with services and delivery leads.
Lead by example by maintaining a proactive, solution-oriented mindset and reinforcing strong operational discipline across the account team.
Ensure healthcare and regulated industry considerations, including governance, compliance, and risk management, are reflected in account operations and client engagements.