Client Partner

Fabric

7d•$70,000 - $90,000

About The Position

Fabric is looking for a Client Partner to serve as the primary strategic advisor and relationship owner for our existing clients. In this role, you will partner with executive decision-makers and program stakeholders to guide them through their digital transformation journey — helping health plans, providers, and health systems realize the full value of their partnership with Fabric. This is a post-sale, high-touch consultative role. You will own a book of business, building deep, longitudinal relationships with clients while driving retention, renewal, and organic growth. You sit at the intersection of client strategy and internal execution — translating client objectives into action across Legal, Implementation, Clinical, Product, and Engineering. This role reports directly to the Head of Client Partnerships.

Requirements

4+ years of experience in a B2B client-facing role in Consulting, Account Management, or Customer Success.
Proven experience driving change and transformation for external clients using data, analysis, and strategic recommendations.
Demonstrated competency in renewal, relationship, and contract management.
Strong executive presence and presentation skills, with experience tailoring messages for C-suite and operational stakeholders.
Technical acumen in digital health, preferably with virtual care and patient engagement SaaS platforms.
Ability to collaborate effectively across internal teams by leading through influence.
Familiarity with CRM, product support, and reporting tools; proficiency in Microsoft Office and Google Suite.
Self-motivated and deadline-driven, with strong organizational skills and the ability to manage multiple priorities simultaneously.
Ability to travel up to 25% of the time for client meetings.

Responsibilities

Establishing C-suite and program stakeholder relationships following the sales cycle to deeply understand each client's business objectives, success metrics, and strategic priorities.
Leading the full cycle of account retention and renewal — including opportunity management, planning, contracting, negotiation, and closing.
Owning the entirety of each account, maintaining a comprehensive understanding of client goals both directly related and adjacent to the current contractual partnership.
Identifying expansion opportunities on- and off-cycle, collaborating with Sales to pursue and qualify cross-sell opportunities.
Acting as the primary point of contact between the client and internal Fabric teams, ensuring seamless coordination and clear communication across all functions.
Deploying consultative, data-driven problem-solving to diagnose challenges, identify root causes, and deliver actionable recommendations that improve client health.
Developing and delivering compelling executive-level presentations that articulate partnership value and progress toward client outcomes.
Advocating internally for client needs across product, clinical, and partnership decisions, while serving as the external messenger back to clients.
Building client advocacy through marketing opportunities such as case studies and events.