Client Partner (Retail)

North America-posted 3 months ago
Full-time • Senior
San Francisco, CA
5,001-10,000 employees
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We are seeking an experienced Client Partner with deep expertise in the Retail and Consumer Packaged Goods (CPG) sectors. In this role, you will manage and grow strategic client accounts, foster strong executive relationships, and deliver tailored IT consulting solutions that align with the evolving needs of Retail and CPG businesses. Your understanding of industry-specific challenges, digital transformation trends, and operational models will be key to driving client success and business growth.

  • Manage and grow existing client accounts within the Retail and CPG domains, serving as the primary point of contact and trusted advisor to key stakeholders.
  • Understand the unique business models, supply chain dynamics, and customer engagement strategies of Retail and CPG clients to deliver relevant and impactful solutions.
  • Collaborate with internal teams and partners to design and deliver value-added IT consulting services that address industry-specific challenges such as omnichannel integration, demand forecasting, inventory optimization, and consumer insights.
  • Conduct regular account reviews to assess satisfaction, identify improvement areas, and propose enhancements aligned with client goals.
  • Identify upselling and cross-selling opportunities by leveraging your knowledge of Retail and CPG trends, including digital commerce, personalization, and sustainability.
  • Develop and execute account growth strategies, including penetration plans and executive engagement roadmaps.
  • Stay informed on industry trends, regulatory changes, and emerging technologies such as AI/ML in retail analytics, IoT in supply chain, and cloud-native solutions for CPG operations.
  • Prepare and deliver compelling presentations, proposals, and reports that articulate the value of our services in the context of Retail and CPG transformation.
  • Maintain accurate records of client interactions, opportunities, and account status in the CRM system.
  • Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree is a plus.
  • Minimum of 8 years of account management experience in the Retail and/or CPG sectors, preferably within an IT consulting or technology solutions environment.
  • Deep understanding of Retail and CPG business processes, including merchandising, category management, trade promotions, and direct-to-consumer strategies.
  • Proven track record of managing and expanding client relationships, achieving revenue targets, and delivering high client satisfaction.
  • Strong communication, presentation, and relationship-building skills with the ability to engage senior executives and cross-functional teams.
  • Analytical mindset with the ability to translate business needs into technology solutions.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Willingness to travel as needed.
  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare and Dependent Care)
  • Short-Term and Long-Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
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