Client Operations & Underwriting Analyst

Acrisure • Tampa, FL

1d • Onsite

About The Position

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more. The Client Operations & Underwriting Analyst supports underwriting and account management within the workers’ compensation practice. This role serves as a key operational partner across insureds, retail agents, carriers, and Professional Employer Organizations (PEOs), ensuring high-quality data, underwriting readiness, and efficient issue resolution. The position plays a critical role in supporting profitability, compliance, and long-term client retention. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Responsibilities

• Partner directly with insureds, retail agents, carriers, and PEOs to gather, validate, and manage underwriting and servicing information, including employee census data, payroll, job classifications, experience modifiers, and claims documentation.
• Perform pre-underwriting reviews for new business and renewal submissions to ensure accuracy, completeness, and alignment with carrier underwriting guidelines.
• Support insureds and internal stakeholders with proper workers’ compensation class code assignments for new hires, role changes, and exposure updates.
• Review payroll and exposure reports in collaboration with the Accounts team to confirm compliance with carrier and PEO requirements prior to submission.
• Own the coordination and resolution of escalated underwriting and client service issues, working cross-functionally with carriers and internal teams through resolution.
• Maintain proactive communication with insureds and agents through regular check-ins to address underwriting questions, service needs, and renewal activity, supporting retention efforts.
• Manage the collection, review, and distribution of workers’ compensation certificates of insurance, policies, endorsements, and renewal documentation.
• Ensure accurate and timely entry and maintenance of underwriting and policy data within CRM and agency management systems.
• Identify opportunities to streamline underwriting and client service workflows, recommending process improvements to increase efficiency, accuracy, and scalability.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees