Client Operations Support Professional

Fiserv•Stafford, TX

1d•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Operations Support Professional About your role: As a Client Operations Support Professional, you manage day-to-day interactions for a defined client portfolio and coordinate with production, technology, and development teams to resolve operational issues. You oversee daily reconciliation and validation of work supporting the production facility, document outcomes, and communicate status clearly. Your work strengthens service reliability, deepens client relationships, and enables our clients to deliver consistent, high-quality experiences.

Requirements

3+ years of experience in client operations, client support, or account service in a B2B environment, coordinating across production and technology teams.
3+ years of experience using customer relationship management (CRM) or ticketing systems to manage cases, document actions, and track SLAs.
3+ years of experience performing daily reconciliation and validation activities or similar production control/operational quality work.
3+ years of experience creating client-facing updates, reports, and activity logs with proficiency in Microsoft Excel and Word.
3+ years of experience analyzing issues, identifying trends, and recommending corrective actions with clear written and verbal communication.
Bachelor’s degree in Business, Operations, Information Systems, or a related field, or an equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience in financial services or fintech.
Familiarity with SQL for querying and validating operational data.
Experience with Fiserv solutions such as Statement Advantage.
Advanced Excel skills for quoting, billing, and reconciliation; industry certifications such as HDI Customer Service Representative or equivalent.

Responsibilities

Build and maintain productive relationships with key client contacts through clear, proactive communication and timely follow-up.
Answer questions and resolve issues related to products and services, coordinating with production and technology teams to meet service level agreements (SLAs).
Navigate multiple systems and customer relationship management (CRM) tools to research inquiries, document actions, and track case progress.
Analyze error trends, recommend corrective actions, and drive issue containment and prevention.
Cross-train and provide flexible assistance across workflows to meet client commitments and operational goals.
Maintain up-to-date industry and product knowledge to propose creative, compliant alternatives for client needs.
Process transactions and updates accurately and on time; validate reconciliations and confirm completion of assigned work.
Prepare periodic reports and activity logs for management and client review, highlighting status, risks, and next steps.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for .rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.