Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Operations Support Professional About your role: As a Client Operations Support Professional at Fiserv, you will act as the primary operational contact for a defined client base, ensuring accurate daily reconciliation and validation of production work. You will collaborate closely with production, technology, and development teams to resolve issues, improve processes, and sustain high client satisfaction. The team focuses on reliable, timely operations that enable client success and preserve production integrity. What you’ll do: Manage day-to-day client interactions, respond to inquiries, and resolve product or service issues to maintain client satisfaction. Monitor and validate daily reconciliation and production outputs; investigate discrepancies and implement corrective actions. Coordinate with internal production, technology, and development teams to escalate incidents, drive root-cause analysis, and deliver timely resolutions. Produce and maintain periodic reports, activity logs, and status updates for clients and internal stakeholders. Recommend process improvements to reduce error trends, streamline workflows, and improve service levels. Provide cross-trained operational support across related functions to meet service-level targets and coverage needs. Maintain current industry and product knowledge to propose creative, compliant solutions for clients. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.