Client Operations Supervisor

Barry's•San Francisco, CA

35d•Onsite

About The Position

As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry's community sets you apart from the rest.

Requirements

Strong customer service skills
Availability to work 5 shifts including weekends and public holidays
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with an optimistic attitude
Ability to prioritize and work within a fast-paced environment
Have an eye for detail and care for the studio's appearance and cleanliness
Effective team player
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply

Responsibilities

Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
Support management of studio staff on duty
Develop effective and cooperative relationships with clients/staff
Support the S/GM and AGM with studio Marketing strategy. This may include:
Acquisition tactics
Client and community initiatives
Studio and team engagement
Corporate lead generation and outreach
Assist with fuel bar and retail inventory control and counts
Partner with S/GM and AGM to support the implementation and execution of all hospitality
processes, ensuring all team members have been consistently trained and their skills are
continuously developed
Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
Manage studio systems:
Zendesk
Brandbot
Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
Lead with prompt and effective internal and external communication
Maintaining brand standards and all studio facilities responsibilities including but not limited to:
Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
Retail and Fuel Bar customer service delivery
Fuel Bar pre and post class orders
Merchandising
Maintaining brand standards
Identifying opportunities to drive sales and elevate the client experience
Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
Represent the Barry's brand within the studio and throughout the fitness community
Assist in participating in and enhancing the community with your studio and regional teams