Client Operations Supervisor

DocGo•Torrance, CA

1d•Onsite

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. The Client Operations Supervisor oversees daily client service operations, ensuring the delivery of high-quality and efficient service. This role involves working as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication across client operations and internal departments, and acting as an escalation point for client-related issues.

Requirements

Must have great communication skills
Must be tech savvy and computer literate
Strong problem-solving skills, attention to detail, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and CRM/ERP systems
Excellent verbal and written communication skills

Nice To Haves

3+ years of experience in client services, operations, or account management
2+ years of experience in a supervisory role

Responsibilities

Functions as a Client Operations Supervisor, overseeing daily client service operations to ensure the delivery of high-quality and efficient service.
Works as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication across client operations and internal departments.
Supervises and assists with hiring recommendations, training, and coaching.
Monitors workflows and client deliverables to ensure timely and accurate completion of requests, orders, and services.
Acts as an escalation point for client-related issues and ensures prompt resolution while maintaining strong client relationships.
Collaborate with internal teams including sales, logistics, finance, and clinical operations to optimize client experience.
Monitors team productivity, KPIs, and service levels to ensure performance expectations are met and identifies opportunities for improvement.
Develops and maintains standard operating procedures (SOPs) and ensures compliance with company policies and processes.
Analyzes operational data and supports reporting efforts to identify trends and improve efficiency.
Oversees the Transition Care Management (TCM) program, including supporting Transition Coordinators and monitoring program performance.
Ensures TCM program KPIs and performance goals are met and supports process improvement initiatives.
Oversees health fair operations across the West Coast, including staffing coordination, logistics, and day-of execution.
Maintains client relationships related to health fair services and ensures high levels of client satisfaction.
Ensures accurate and timely payroll timecard approvals for West Coast HPP staff in compliance with company policies.
Supports operations, logistics, staffing, and scheduling as needed.
Performs other duties as assigned.