Client Operations Specialist

Resi

16d•$65,000 - $75,000•Remote

About The Position

Join Resi, a dynamic and innovative leader in property management technology, as our Implementation Manager! This role is part of the Client Experience Team and is dedicated to ensuring a seamless client experience by managing the intake and execution of all client services, including SEO, PPC, web projects, and additional digital marketing services. The ideal candidate is a proactive project manager who thrives on delivering high-quality results, maintaining clear communication with internal teams, and continuously improving processes to enhance project delivery and timelines. This role will also involve developing systems and processes in coordination with the Operations Team to optimize efficiency and ensure smooth execution across all services.

Requirements

Experience: 3+ years in project management, client implementation, or digital marketing operations, preferably in SEO, PPC, web services, or broader client services.
Expertise: Strong knowledge of digital marketing workflows, including website development, SEO and PPC campaign execution.
Project Management Skills: Ability to manage multiple projects, coordinate cross-functional teams, and meet deadlines efficiently.
Client-Focused Approach: Provide a seamless client experience.
Communication: Exceptional verbal and written skills for clarity in internal collaboration and potential client-facing interactions.
Problem-Solving: A proactive mindset in identifying challenges and implementing solutions.
Industry Knowledge: Experience with multifamily real estate marketing, property management services, or SaaS implementation.
Technology Proficiency: Familiarity with HubSpot, Teamwork, or other CRM and project management tools for tracking and reporting.

Responsibilities

Organize, review, and approve client assets for the design team, including optimizing images when needed.
Create and prepare onboarding documents, pre-filling as much information as possible to streamline onboarding.
Handle behind-the-scenes onboarding work, including entering client and project details into the CMS.
Create and configure WP Engine environments for new sites and apply appropriate tagging for organization.
Implement content updates from client feedback during website theme rollouts and ensure requests are complete, triage as needed.
Perform technical website QA, including link checks, spelling and content verification before launch.
SEO and data configuration on website builds.
Facilitate website launches to ensure a smooth deployment process.
Improve and refine internal processes to optimize efficiency, enhance collaboration, and keep projects on track.
Create and manage all ongoing maintenance and support projects within Teamwork.
Archive completed build projects and track build timelines to support future forecasting and capacity planning.

Benefits

Work From Anywhere: We’re a fully remote company, with team members across the globe.
A supportive, collaborative team that values clarity and balance
The opportunity to grow alongside a company focused on smart scaling, not chaos
Meaningful work that supports real clients and large-scale digital ecosystems
Competitive Compensation: We offer compensation that reflects your experience, impact, and the value you bring as we build and grow together.
Discretionary Time Off: Time off looks different for everyone. Recharge, be present, and do your best work for what makes sense for you.
Company Holidays: We observe a core set of company holidays while giving you flexibility to take time off for personal, cultural, or religious observances that matter to you.
Modern Health Coverage: Rather than locking you into a single group plan, we fund a personalized health benefit. Through our ICHRA program, you select the insurance plan that fits your needs and we reimburse you monthly with pre tax dollars.
Parental Leave: We provide paid parental leave to support growing families, including birthing, non-birthing, and adoptive parents.
Education Reimbursement: We invest in your continued learning so you can grow your skills, expand your perspective, and advance your career.
Work From Home Kickstart: We help you create a comfortable, productive home office so you can do great work from day one.
Wellness Reimbursement: We support your physical and mental well-being by encouraging healthy routines and balance beyond work.
401(k) Retirement Plan: We offer a matched retirement savings plan to help you invest in your future and build long-term financial security.
Resi Retreat: Once a year, the entire team comes together in person to connect, align, and focus on the future of Resi.