Client Operations Manager

COPE Health Solutions • Los Angeles, CA

10d • $35 - $38 • Hybrid

About The Position

The Operations Manager is responsible for overseeing client implementation, ongoing account management, and operational excellence within a Third Party Administrator/Managed Services Organization. This role ensures seamless onboarding, drives client satisfaction, and optimizes internal processes to meet compliance, service, and performance standards.

Requirements

• Bachelor’s degree in business administration, Healthcare Management, or related field, or equivalent experience.
• 7–10 years of experience in account management, operations leadership, or client implementation within health plan, insurance, TPA or MSO environments.
• Strong understanding of health plan insurance and operations, TPA and MSO operations, and compliance requirements.
• Proven ability to manage complex projects and multi-million-dollar account portfolios.
• Proficiency in Microsoft Office and data analytics tools.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to lead teams and influence cross-functional stakeholders.

Responsibilities

• Client Implementation & Onboarding
• Lead end-to-end onboarding for new clients, including project planning, timeline management, and coordination with internal and external stakeholders.
• Ensure accurate setup of systems, workflows, and compliance requirements.
• Conduct pre- and post-implementation reviews to guarantee smooth transitions.
• Account Management
• Serve as the primary liaison for assigned clients, building strong relationships and understanding their business needs.
• Manage a portfolio of accounts, providing proactive support and resolving escalated issues.
• Conduct regular business reviews, monitor KPIs, and identify opportunities for growth and improvement.
• Maintain up-to-date client data, documentation, and CRM records.
• Operations Oversight
• Oversee day-to-day operational activities, ensuring adherence to service standards, regulatory compliance, and risk management protocols.
• Develop and implement process improvements to enhance efficiency and reduce operational risk.
• Monitor and enforce compliance with federal, state and client requirements.
• Utilize data analytics tools (ARC) to provide insights and support strategic decision-making.
• Cross-Functional Collaboration
• Partner with sales, clinical, operational, and IT teams to deliver a consistent and exceptional client experience.
• Coordinate internal resources for operational support.

Benefits

• As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees