Client Operations Manager III

JPMorganChase • Brooklyn, NY

1d

About The Position

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. Discover the benefits of joining a team that prioritizes both client and employee satisfaction. As a Client Operations Manager III within our Client Operations team, you will play a crucial role in shaping the client experience in one of the world's most innovative banks. You will lead a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care. We value a team culture that fosters collaboration, innovation, and personal growth, and we are committed to making a positive impact on both our clients and the wider community. Join us in a role that offers the opportunity to lead, innovate, and grow.

Requirements

• Expertise in managing customer service operations, demonstrating proficiency in transaction processing and effective issue resolution, equivalent to 5 or more years of experience.
• Demonstrated ability to implement strategic plans and process improvements in a client operations environment.
• Experience in coordinating with multiple departments to ensure seamless client onboarding and support across various products and platforms.
• Demonstrated ability to manage a team, with experience in setting performance objectives, providing training, and fostering a culture of collaboration and innovation.
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.

Nice To Haves

• BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
• Developing ability to drive continuous improvement initiatives, lead project management efforts, and utilize presentation skills to communicate operational insights.
• Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.

Responsibilities

• Oversee the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
• Implement strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
• Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
• Conduct regular team meetings to communicate performance objectives, provide training, and foster a culture of collaboration and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees