Client Operations Lead

Echo Global Logistics•Scottsdale, AZ

1d•Onsite

About The Position

In addition to the daily responsibilities of an Account Executive, the Operations Lead will be the liaison between the Operations Manager and members of his or her team. As the point person on the team, the Operation Lead is expected to support any needs up until escalation to the Operations Manager. Essential Job Functions: Team Leadership & Development General Responsibilities “Go to” person between your operations team of Account Executives and the Operations Manager Continue to develop client relationships and penetrate/grow/retain accounts Exception management escalation from Account Executives Use internal reporting tools to analyze Echo’s performance and proactively address areas for concern Manage the operational development for multiple Account Executives which include, but are not limited to: ADR assistance escalation Assist with LMO’s under $1,000 Clutch support General accounting for team Insurance/Credit requests Load acceptance TMS systems Market intelligence Spot quoting Updates and reporting Proactive and over communication Case management Work closely with both sales manager and operation manager on team objectives. Cultivate talent through mentoring teammates on a daily basis, in particular when it pertains to problem solving, business development and customer communication skills. Promote a cross-trained environment to ensure 100% account coverage Meet with Operations Manager on a weekly cadence to drive team goals/objectives Communicate team’s performance through daily/weekly KPI’s Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. #LI-MA1 Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. Compensation Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career! Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.

Requirements

2+ years’ Echo experience
Proven leader
Proficient across all modes that Echo offers
Eagerly accepting of new challenges, and self-managed and motivated
Proven ability to become trusted advisor of the Client
Confidence to make tough decisions when necessary
Proven track record for continuous improvement

Responsibilities

Team Leadership & Development
“Go to” person between your operations team of Account Executives and the Operations Manager
Continue to develop client relationships and penetrate/grow/retain accounts
Exception management escalation from Account Executives
Use internal reporting tools to analyze Echo’s performance and proactively address areas for concern
Manage the operational development for multiple Account Executives which include, but are not limited to: ADR assistance escalation
Assist with LMO’s under $1,000
Clutch support
General accounting for team
Insurance/Credit requests
Load acceptance
TMS systems
Market intelligence
Spot quoting
Updates and reporting
Proactive and over communication
Case management
Work closely with both sales manager and operation manager on team objectives.
Cultivate talent through mentoring teammates on a daily basis, in particular when it pertains to problem solving, business development and customer communication skills.
Promote a cross-trained environment to ensure 100% account coverage
Meet with Operations Manager on a weekly cadence to drive team goals/objectives
Communicate team’s performance through daily/weekly KPI’s