Client Operations Enrollment & Waiver Analyst

Risk Strategies • Grapevine, TX

8d

About The Position

This position is responsible for ensuring all functions regarding p rocess setup & optimization in school waiver & enrollment systems . This includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation. Timely school set-up during implementation season by working closely with the PMO group. Resolving complex operational requests within the enrollment and waiver workflows. Escalations could include processing changes into the various systems, answering process or configuration questions for (waivers or enrollments) requiring additional research, system changes or testing. Analysts will be asked to research data for service escalations requiring process and compliance review to identify possible causes. The analyst will collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution. The analyst will also be called to provide training demos on new features, processes or new efficient tools for the service area and operations groups as needed. Your Impact Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment) Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features). Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution. Assist in testing new systems or new tools to be used by the Service team area. Develop process validation checks to ensure accuracy of waiver and enrollment configurations Assist service area with (training and documentation) for new systems or systems features when needed. Resolve complex operational requests within the enrollment and waiver workflows Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments (adding students, deleting students, incorrect refunds, payments or making waiver changes, etc.)

Requirements

• Bachelor’s Degree preferred
• Strong written and oral communication skills
• Strong problem-solving and analytical skills
• PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

• Previous experience with operational reporting and providing insights for process accuracy preferred.
• Experience in the student healthcare industry preferred

Responsibilities

• Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
• Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
• Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features).
• Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution.
• Assist in testing new systems or new tools to be used by the Service team area.
• Develop process validation checks to ensure accuracy of waiver and enrollment configurations
• Assist service area with (training and documentation) for new systems or systems features when needed.
• Resolve complex operational requests within the enrollment and waiver workflows
• Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments (adding students, deleting students, incorrect refunds, payments or making waiver changes, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees