Client Operations Associate

Publicis Groupe•Chicago, IL

6d•Hybrid

About The Position

The Associate, Client Operations plays a crucial role in supporting internal account teams and ensuring the smooth execution of operational processes across client campaigns. This position focuses on managing the back-end processes of campaign execution, data analysis, and operational support. It is a key role for someone looking to develop their expertise in digital or affiliate marketing, with opportunities for career growth within the organization.

Requirements

You have a Bachelor's Degree or related work experience.
You are passionate about providing excellent service to internal and external customers.
You are driven to succeed.
You are a clear and effective communicator.
You are able to work independently and collaborate with your team to solve complex issues.
You are proficient in Microsoft Office, especially Excel.
You have strong analytical skills and attention to detail.
You have the ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
You are respectful to varying opinions and perspectives

Responsibilities

Assist in the execution of affiliate marketing campaigns for a portfolio of clients, including asset management and campaign communication.
Support internal account teams with the execution of standard program operations, including campaign support, payout management, and partnerships.
Work closely with internal teams such as Account Management, Media Investment and Technical Support to ensure seamless execution of tasks, timely completion of deliverables, and problem resolution.
Leverage internal and external marketing platforms & technology to complete campaign execution, tracking, and reporting.

Benefits

Flexible time off without the hassle of accrual
A generous number of paid holidays
Company-sponsored team-building events
An Employee Referral Program
Annual recognition awards
Hybrid work arrangements for optimal work-life balance
Parental bonding leave
Backup care options for children and elders
An employee discount program
International SOS program for global support
Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment
competitive salaries
401K matching
wellness programs
comprehensive medical, dental, and vision coverage